We post diaries 2-3 times a week. We do not use a tracking service but if you are concerned about the whereabouts of your diary, contact us and we can let you know the exact date that your parcel was dispatched.
Please note that during the busy run up to Christmas we increase the frequency of our postings so that we can ensure diaries get into folks' stockings, Christmas boxes and/or other tinsel-decorated special places.
We use standard Royal Mail second class postage to send UK parcels. Royal Mail aims to deliver 98.5% of second class mail items within 3 days of posting.
We use International Standard Delivery for all overseas orders. These parcels should take between 3 to 7 working days to arrive.
If you will not be available to take delivery of your diary or it will not fit through your letter box, please let us know any alternative arrangements so that we can write instructions to your postal worker on your parcel!
We often use a 'return address' sticker on the back of parcels so if you want a diary as a gift, send a message via the PayPal messages option or just email us asking for plain packaging so that we don't give the game away!!!
We are advised by the Post Office that customers should wait 28 days before reporting an item as 'missing', however, if your diary has not arrived within a fortnight of us posting it, please get in contact with us.