Purchasing Products from Earth Pathways Co-operative Ltd
Terms and Conditions
Placing an order with us confirms you are agreeing to our terms and conditions as set out below. These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute you have which relates to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a shop/wholesaler, a contributor or you represent a large group, please contact us separately to enquire about different terms by emailing our sales team.
Our Goods
We offer a diary, wall calendar, and journals for sale, as described in our Online Shop.
All offers are subject to availability and while stocks last
Our Online Shop
We use an online shop - on this website - to handle our UK orders. This shop requires you to input some personal details in order for us to fulfil our delivery to you. If you want to know more about what information is collected and kept, please see our Privacy Policy.
Non-UK orders are processed through our Etsy shop only.
Payment
Payment in our Online Shop is required at the point of purchase. You can pay using PayPal or with debit or credit cards (via Stripe).
Confirmation of your order
After checking out and the payment for your order is successful you will receive a detailed email confirming your purchase. If for any reason you do not receive this email within 24 hours then please get in touch with us.
Acceptance
Your confirmed order is an offer to buy from us.
Paying by cheque
If you need a little more support, we can take payments via cheque. Get in touch with us before you do to check current prices and the required postage. Make your cheque payable to ‘Earth Pathways’ and send it with your order details and delivery address to us:
Earth Pathways Co-operative Ltd,
Suite 2, West Platform,
Cromford Station,
Matlock,
Derbyshire.
DE4 5JJ
Dispatch
We will ship your goods to the address you have given us so it is your responsibility to ensure that this is correct.
We dispatch 2-3 times a week and more frequently at times of high demand (e.g. Christmas). Any orders received at weekends will be dispatched the following week.
Dispatch – UK Orders
Postage and packing rates are calculated in the online shop and will be clearly stated before you make your purchase. We use standard Royal Mail second-class postage to send UK parcels, with an option to upgrade to first-class postage at the checkout. To keep postage costs down we do not use a tracking service.
Royal Mail aims to deliver 98.5% of second-class mail items within 3 days of posting. While Royal Mail advises that customers should wait 28 days before reporting an item as 'missing', if your order has not arrived within a fortnight of us posting it, please contact us.
Dispatch – non-UK Orders
For orders to be sent to addresses outside the UK, please buy from us through our Etsy shop only.
This ensures a smoother delivery since the country’s customs forms and taxes are taken care of. We use International Standard Delivery for all overseas orders. This is not a tracked service and if you want an estimate of the delivery time for your order please contact us.
Refunds & Returns
We want you to be happy with your purchase so if our goods arrive damaged or they do not meet your expectations please contact us immediately by email or letter. Please explain the problem and provide your name, address, phone number, email address, date of purchase, and if possible, the order number.
Faulty or damaged goods will receive a refund or replacement.
Exchanges of goods must be authorised by us in advance. If goods are being returned these items must be packaged and posted at your own expense and we must receive them in their original condition. We suggest that items are sent using a Royal Mail tracked service. Once we have received the items, we will issue you with a refund for the original product/s. Then you can place a new order.
Cancellation policy
If you change your mind about making a purchase please email us immediately as we may be able to stop the processing/dispatch of your item. If we are able to stop the dispatch of your goods we will refund your money.
Data Accuracy
We strive to ensure that the information included in our products is as accurate as possible however we are human beings and occasionally mistakes are made. We suggest that you cross reference any astrological or festival data cited in our products before committing to activities for which this data is crucial. Earth Pathways does not take responsibility for any loss, disruption or other inconvenience caused by erroneous data.
Security and Privacy
Transactions made from this site are via an approved secure server. Your personal details will only be used in connection with Earth Pathways and all data protection rules apply. Please see our Privacy Policy.
Customer Satisfaction/Contact us
We want you to be delighted with your purchases from us. We take our customer satisfaction very seriously and encourage you to contact us straight away if you have any queries, comments or complaints about the goods you have received. You can email us. You can phone us on +44 7718835465 from Monday to Friday 10-5 GMT; leave a message if we are not able to take your call as messages are checked regularly.
These Purchasing T&Cs were reviewed on 19 June 2023