Purchasing goods from Earth Pathways Cooperative Ltd
For clarity, we are defining our use of words as:
Us, we, our etc. meaning Earth Pathways Cooperative Ltd.
You, your, yours etc. meaning You, the customer.
- Our goods
We offer a diary and a calendar for sale. The purchasing details for members of the public are stated on our website at www.earthpathwaysdiary.uk/shop. If you are a contributor, large group or shop/reseller, please contact us separately to enquire about different terms by emailing firstname.lastname@example.org
- Our Online Shop
Your order is an offer to buy from us. A contract is only formed when we have despatched your order. At any point up until then, we may decline to supply the goods to you. At all times our acceptance of an order takes place on despatch of the order
Payment is required at the point of purchase with the exception of our existing shops/resellers who are in good standing with us and do not have any outstanding debt with us. You can pay using PayPal, BACS or a cheque. We do not currently accept credit or debit card payments over the telephone. Authority for payment must be given at the time of placing your order.
Our BACS details are:
Account number: 65281547
Sort code: 08-92-99
IBAN: GB62 CPBK 0892 9965 2815 47
BIC: CPBK GB22
Cheques must be made out to Earth Pathways and sent to
Earth Pathways Co-operative Ltd,
Suite 2, West Platform,
The responsibility for informing us about the delivery address for BACS & cheque payments is yours and must be done via email or letter, and not using any of our Social Media accounts.
Please ensure you have included the correct fee for postage and packing which is additional to the item cost. For confirmation of this fee please email us at email@example.com
In the case of shops and resellers, we require payment within 30 days of receipt of goods, unless your agreement with us states otherwise. We will email you an invoice, clearly stating the amount needing to be paid. This will be sent soon after your receipt of goods. Payment can be made by BACS, PayPal or cheque. Please contact us if you have any questions about this.
Postage and packing rates are calculated in the online shop and will be clearly stated before you make your purchase. Without sufficient postage we cannot dispatch your order. If necessary, we will contact you via email to arrange this payment. If you are unhappy with the postage and packing costs for your order, please contact us via email.
We dispatch weekly and all orders that are received by 6pm on Sundays will be dispatched the following week – usually on a Wednesday.
We are advised by the post office that customers should wait 28 days before reporting an item as ‘missing’, however, if your product has not arrived within a fortnight of you receiving your dispatch confirmation email, please contact us and we will investigate. Please DO NOT use our Social Media accounts to make these enquiries as this will delay the process.
Delivery will be made to the address specified by you on the completed order form or via letter in the case of cheque payment.
- Returns & refunds
If you have received faulty or damaged goods please return them to us for a refund or replacement. If you are unhappy with your goods you may return them to us as they were received, in a saleable condition, and in the original packaging. Once we have received them and agreed that the item is resalable we'll arrange for a refund. We may not provide you with a full refund if you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We will refund your money in the same way you paid for your product. If this is not possible we will contact you to ask how you would like to be refunded.
Our refund policy is in addition to and does not affect your legal rights to return faulty products.
- Cancellation policy
If you change your mind about making a purchase please email us immediately as we may be able to stop the dispatch of your item. In this case we will refund your money as explained above.
- Data accuracy
We strive to ensure our products are as accurate as possible however we are human beings and occasionally mistakes are made. We suggest that you cross reference any astrological or festival data cited in our products before committing to activities for which this data is crucial. Earth Pathways does not take responsibility for any loss, disruption or other inconvenience caused by erroneous data.
- Customer Satisfaction
We want you to be thrilled and happy with your purchases from us. We take our customer happiness very seriously and encourage you to contact us straight away if you have any queries, comments or complaints about the goods you have received.
- All offers are subject to availability and while stocks last
- Our goods
This is version one v1.0 of the purchase terms and conditions. Approval date June 2018. Document set for review June 2019. Author Debs Milverton with input from the EP team.